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This year’s Professional Excellence and Innovation Award Winner in Government is Richard Boe. He has an MS in Information Technology and has been a manager for the Operations Group of the FAA since 1998. Recently, Richard and his team implemented the IT equipment exchange program that has removed over one million pounds of obsolete IT equipment, certified as EPA compliant and data security compliant. This practice became policy for the entire ATO, and numerous Federal Agencies are seeking to mirror/establish exchange programs based on the success of the program established by Richard. The equipment exchange program has saved over $1.75 million.
Interview with Richard Boe
Bill Maynard – NPA Board of Directorn
This year’s Professional Excellence and Innovation Award Winner in Government is Richard Boe, manager, Federal Aviation Administration (FAA). He feels his success has been largely due to his ability to identify specific business changes needed within the organization; to lay out the solution; and to get the buy-in from the leadership and other people involved. Although there are great new technologies out there it is ultimately the people that allow change to happen. Our award winner’s results speak for themselves.
With FAA since 1998, Richard has implemented multiple, interrelated consolidation strategies managing FAA's IT investment: standardized computers/desktops; standardized network infrastructure; National Service Desk and Consolidated Help Desk, which centralize support to end users; centralized enterprise approach to acquisition, deployment and technology refresh of computers, printers and software.
Recent key accomplishments for Richard and his team are the completion and consolidation of IT infrastructure management functions for organization and implementing policies promoting and requiring “Green” practices in compliance with the Environmental Protection Agency’s recommendations.
Two specific programs implemented:
An IT equipment exchange program which removed over one million pounds of obsolete IT equipment saving over $1.75 Million. This progam has become policy for the entire organization, and numerous Federal Agencies are seeking to mirror/establish exchange programs that would assist in their “Green” efforts based on the success of the program. Ultimately Richard believes if you do the right things for the business, it will be the right thing for the environment.
The creation of a National Service Desk - consolidating 19 separate service desks supporting nearly 40,000 users in 877 locations. The Service Desk provides the organization with a centralized service desk for end-user support, centralized enterprise approach to acquisition, deployment and technology refresh of computers, printers, software, and technical response. The benefit has been to provide the organization with increased standardization in its IT management and delivery with verifiable service levels achievement.
When asked what motivates him about his work, Richard says his success at implementing programs within the FAA. He also enjoys the opportunity to be an innovative business strategist, process-improver, team builder, and Change Agent.
Richard’s team provides IT services including all administrative IT support to all FAA Air Traffic Control Towers, Federal Contract Towers, Air Route Traffic Control Centers, Terminal Radar Automation Control Centers, Herndon Command Center, Terminal Operations, Technical Operations (formerly Airways Facilities), Systems Operations, and Enroute Operations, thereby providing critical information technology services to all FAA Air Traffic Controllers.
We will look forward to Richard’s continued success, changing the way IT is done within the FAA.
